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Green_Dean

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Signa Loss

I keep losing signal. A box appears on the right side of the screen saying something about 'reloading, [pase wait'. This happens numerous times per hour. What's going on with connectivity in Bellevue NE??

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JonathanJ

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@Green Dean

I apologize for any inconvenience this has caused. We currently have scheduled system maintenance for Internet Modems from 12:00 a.m. - 9:00 a.m.

Jonathan J
Cox Moderator

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Green_Dean

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So then after 9 am today everything should be good again??

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Allan

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@Green Dean. Yes, your service should be back up and running after the maintenance has been completed. Please let us k now if you do continue to experience issues with the service. -Allan, Cox Support Forums Moderator.

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Green_Dean

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Still experiencing signal loss and pixelation. Picture goes off and two boxes appear on the right of the screen. the first one goes away too fast to read, but the second one says something to the effect of 'program loading, please wait'. I am unable to reset the cable box from my computer since I've done it -4 times.

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Green_Dean

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One more thing -  why don't you have a telephone number posted anywhere on this site?? I click on the 24/7 phone support to the right and no phone number comes up!!

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BrianM

Moderator

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That takes you to the contact page and from there you would need to click on "See contact info" link to bring up the contact phone number for support. If you need further assistance you can also email us at cox.help@cox.com

Brian
Cox Support Forum Moderator

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