Remote issue

I have gotten a new Contour box. I am on my second remote nor in just a few days. Both remotes worked for a day or two. All of a sudden I turn on the tv and there is a message saying “Remote not working?” It says to move closer to the box. Then it says you might need to unpair the remote. So I unpair and repair the remote but it fixes nothing. Now I have no TV for two days until a tech person shows up. Can anyone help? Thanks