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Tom2001
+4 more
Contributor
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Recording starts 45 seconds early and stops 45 seconds before end of show
Recently all of my DVR recording have started 45 seconds early and ends 45 seconds before end of show. The DVR time is 45 seconds fast in comparison to the actual time. Called Tech support and we reset/rebooted DVR multiple times but clock is still set 45 seconds to fast. Tech told me I would be charged $75 for a tech call if it was not a Coc problem. My work around has been to extend the time recording by 1 minute. Anyone have any suggestions other than a $75 tech call?
BenS1
Former Moderator
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I can relate to what's going on, and I want you to be able to watch your recorded shows without interruption. You can always set the DVR to recover 1-2 minutes early and stop 5 minutes late. See the links below to help you with those settings.
www.cox.com/.../managing-contour-scheduled-recordings.html
www.cox.com/.../scheduling-a-series-recording-on-a-cox-tv-dvr.html
Ben S.
Cox Support Forums Moderator
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John2222
+5 more
Contributor II
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Tom2001 you're not the only one having this problem. This started happening at our home a month ago. After multiple posts, calls to Cox tech support, emails, and 2 site visits, problem still exists. See here for my saga:
https://forums.cox.com/forum_home/tv_forum/f/tv-forum/29525/all-dvr-recorded-shows-start-1-minute-early-and-ends-1-minute-early
Cox please fix this! And it's not just a Cox problem. Search Google for DVR stops early, etc. Might be a sync network or clock problem. I finally resorted to add 3 minutes to end of scheduled series and any one-time scheduled programs.
HELP Cox!!!
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Tom2001
+4 more
Contributor
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Ok it been over 3 weeks. Cox support reported that a firmware patch has been installed that might fix the problem. This was my reply back to them today.
Ok I taped 2 shows ay different times yesterday and today. In both cases the DVR taped approx 30 seconds early and ended about 20 seconds before the end of the show. With this set up there are times now when adding 30 seconds to the end of the recording, I am only able to record 1 show at a time because of the overlapping 30 seconds. This ticket should be re-opened.
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scottyno
New Contributor
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I assume this is the same issue that a bunch of other people have talked about with regards to live sports. Every show now seems to be aired on a delay because of how they send out a signal. However the clock is still on actual time, so a 30 minute show that the cable box thinks starts at 9pm actually starts on the tv at something like 9:01, and ends at 9:31. I don't understand how cox is the only provider that has this issue or why they haven't figured out a fix yet.
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phxdrmr
New Contributor
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Add mine to the list. Rewind and fast forward is a problem too. Doesn’t stop until after a number of frames have past. Like the OLD technology of VHS tapes. Couldn’t edit due to the tape advances. Need a equipment fix not a operation snafu that LIMITS performance and value. Don’t you think COX?
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