Ongoing Tuning Adapter reboots with TiVo's

When Cox "updated" their system in the Phoenix metro area, it started the tuning adapters to reboot on a regular basis causing any programs being recorded or live broadcasts to be lost. I have filed a ticket with Cox and have spoken with various representatives including "corporate support" but absolutely nothing has been done by Cox to fix the issue in two and a half months!!  They say they are aware and working on the issue but they can't give any updates regarding what the problem is or any fix that may be upcoming. I am fairly sure, at this time, that with the FCC ruling that cable companies no longer have to support cable cards, they are trying to get rid of them regardless if they lose customers which seems to be what Cox wants.

It is ridiculous for a company involved heavily in IT to not be able to find what a problem is and fix it. They are simply waiting for tuning adapter users to quit using them and seek programing elsewhere or, for an additional amount, rent their DVR which is not nearly as functional as the Tivo is.  As this seems to be the path they are following and they will not fix the issue.  I have filed a complaint with the FCC as well as the City of Phoenix and both are open as of now.  The response of Cox to the FCC is the same BS they have been feeding us. However, I recommend every user with this issue file a complaint with the FCC and with the department in their city that oversees cable service. Let the Cox representatives get more paperwork and get frustrated with this issue just as we have.  Simply Google FCC Complaint and follow the online complaint form instructions. The same for your city.  I have determined that the City of Phoenix has put this issue on the back shelf and is not actively seeking answers such as the FCC is.

By admission of a particular Cox representative, this issue is affecting some 2000 customers that Cox would rather lose or have them get their DVR for additional income and not have to fix the rebooting issues.