New Contour Box - Black Screen with Prime, Max, Apple

Question

Hello,...just replaced my contour box and everything works, except streaming apps. I can access, sign in, and select a video, but get a black screen.

I cleared the locally stored memory, refreshed the system setting, and still have the same problem.

I am hoping for a setting I overlooked so I don't have to go back again to swap out the box. The previous box wouldn't boot.

Thanks, all

jeri_g · Accepted Answer

Hi and thanks.  I replaced the cable box and the new one resolved the problem.  Must be a firmware or software issue with the box.  All set now

Becky · Answer

Hi Jeri_g, my family loves being able to access apps through the cable box, so I understand the frustration this must be causing in your household. I'm not convinced that the box is the core issue. It's possible there is a signal issue to the box. So that we can assist you and get your apps working for you, please email my team at Cox.Help@cox.com. Include your name and address in your email. I'm sure we can get this resolved for you!

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New Contour Box - Black Screen with Prime, Max, Apple

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