New Contributor II
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3 Messages
Morning Boot Issue
Aug/Sep 2022 - DVR + 3x remote boxes
Most mornings over the last six weeks or so, we awake to find "boot" on the DVR and no TVs come on. Only th "b" in boot is lit. the letters "oot" are dim.
When this happens, SmartHelp and manual online reboot will not work.
If you keep unplugging and plugging in the DVR and the remotes, at some point things work. This is usually after an hour or two.
Cox support is zero help. They had me take two of the remote boxes in for swap. One because that TV (remote) is the first one we try, so they said swap that. The second remote was swapped because it was an older model.
One of the two swapped boxes was DOA, so another trip back to Cox. The system worked for a day, then the exact same failure. Cox wanted to send a tech out, but I decided to take the DVR and move it to one of the remote TV sets. That was to see if the problem followed the DVR. After two days, same failure.
Is anyone else seeing anything like this?
CurtB
Honored Contributor
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2K Messages
How do you turn off the DVR and TV at night? If you're using the TV's sleep timer to turn off the TV, try turning off the DVR and TV with the cable remote. Or, use the DVR's sleep timer (if it's available for your type of receiver).
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rlgrot
New Contributor III
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16 Messages
Had s@me issue…constant rebooting every day. So went and got new DVR. Newer box and software. Had to connect to Cox cloud so would not lose previously recorded programs. Have not had the reboot issue since new box….about 2 months now.
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Jean_Baker
New Contributor
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1 Message
Yes. This happened several months ago. It was okay for a while … then the last several mornings we have the b showing on the contour cable box. After a half hour, at best, of unplugging plugs and rebooting, it works. From what I’ve read on other web sites, it’s tied in with Cox’s daily system updates. If you hit Contour on your remote and scroll left to settings you see the updates usually take place between 2:00 & 4:00 a.m. Kevin Wood at Xtrium has an excellent post on “How to Fix Cox Contour Box No Signal? Complete Guide.
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SAA
New Contributor
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1 Message
Same issue here…
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tonyr
New Contributor III
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13 Messages
Same started for me a couple of days ago. When lucky, one cold boot of modem/router/dvr eventually [minimum 30 minutes, but often more] completes the ~5 minute daily update. Last 2 days i haven't been lucky needing AT LEAST 5 iterations [well, today 5 and counting]
Cox has offered ZERO solution that will allow retention of recorded shows [disc ~90% full]
I can get new box, but lose recordings.
I can go to cloud based, but lose recordings.
retaining box that only sometimes behaves in order to eventually seen what has been recorded - while obtaining new one for future recordings. That isn't done.
Copying contents of diseased box to new box - that isn't done.
"Is there anything else we can help you with?"
Seriously? You have been no help.
Does ANYONE know of a workaround that allows recovery of recordings before trading in for a new unit??
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MasterMyDomain
Contributor II
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213 Messages
Mine has been doing this for about a year. I unplug it, wait 10 seconds (gathering the strength to stand back up) then plug it back in. If it hasn't fixed it in 30 minutes I unplug it again. Very infrequently does it have to be done more than twice. It only happens overnight so about 6 months ago I turned Power Saver Off (Device Preferences - Power Preferences - Power Saver Off). That seemed to work for a few weeks but then the problem returned. It happens most mornings but the last 2 or 3 days it started normally and that happens from time-to-time. I never called Cox because I knew they would suggest replacing the box but I did not want to lose all my recordings and the fact it only happens overnight indicated Cox was doing something (I saw another post that said they do system updates overnight).
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hammerva
New Contributor
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33 Messages
Well another day and another time that the cable box won't reboot. Although unlike most other days they are telling us that there is a service problem in my area that won't be fixed until around 10. That's a first. Not sure if that is the reason my cable box won't start up like usual or what.
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Evaluator
New Contributor II
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3 Messages
Replacing the DVR fixed this. Cox had me trying everything else. It was the DVR, just like I said.
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CuriousJ
Contributor
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68 Messages
Same issue, just not every morning
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Bruce
Honored Contributor III
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5.7K Messages
I don't have a recorder, but some hardware is programmed to manually abort a failed boot. If these recorders have a power button on its chassis, you could test by pressing and holding for up to 20 seconds.
I bought a very cheap tablet for a call-blocker and sometimes when it's in hibernate, it tries to reboot but stalls on the splash screen of its BIOS (get what you pay for), but the only way to terminate is to hold its power button.
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CurtB
Honored Contributor
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2K Messages
How To Fix Cox Contour Box No Signal? - Complete Guide
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CuriousJ
Contributor
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68 Messages
Had this issue Saturday and again today (Tuesday). Saturday it was off-line until about 2 pm when it suddenly repaired itself. Because it resolved I canceled the in person tech visit. Would getting a new box help? Tech support was worthless besides scheduling an in-person visit.
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lwporter45
New Contributor
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3 Messages
Yes, happened again this am at 5:30. Turned on to watch the news and saw the restart message. After rebooting myself and two different Cox support rebooting finally came back on at 9:05. Boxes aren’t synchronized when this happens either. This is the 6th time this has happened in the last 2-3 weeks. Always late at night or very early in the morning.
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MasterMyDomain
Contributor II
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213 Messages
I scheduled a 1 hour recording at 7:00 am pacific time and it failed to record because the DVR was rebooting itself. So I know the reboot started before 7:00. Tomorrow morning's test will start at 6:00 am. When mine reboots itself it is always after midnight and before 8:00 am when the TV is off, and the reboot never finishes, I have to unplug the DVR and plug it back in and wait about 30 minutes for it to finish. I'm trying to determine if it happens between 2:00 and 4:00 am when updates are scheduled.
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Chuck63
New Contributor
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3 Messages
Been having same issue last 7 days on top of dvr playback has been erroring more recently too.
And cox 's answer is let us send a tech out to check and of course at a service call fee.
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