Free Time due to Faulty Cable Box

1st post in what I know will be many, but I have time to post it because my Cox Communications cable box rebooted for no reason. So I sit here in silence wondering why I spend so much money each month with a cable company that has SO many faults, from equipment to customer service I continue to be disappointed and fed up with this company.

My first grievance has always been that the cost of the service I signed up for online, stating final payment each month, turned out to be $30 less that what I have to pay each month, totally $168.90. A customer service rep told me I had no contract, however when it came time to cancel my service, suddenly there is a contract. 

This company should be avoided and I cannot wait for the day that I rid myself of this service.