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New Contributor
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Favorite channels limited on TV
My favorites list includes regular digital channels and HD channels. The entire list appears intact on my iPad. But my television Contour guide favorites list only shows a small portion of that list. I just recently reactivated my programming, but I have the same equipment as before. Is this a universal issue or does anyone have a suggestion on what's going on?
MarkM1
Former Moderator
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We have recently made a change to our channel lineup. When you tune into the SD channel, you will receive the HD channel now. Would you please go through & reprogram your favorite channels to include the SD channel listings? We believe this will restore your favorites on your guide.
Mark M.
Cox Support Forums Moderator
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yak
Contributor III
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It is a wide-spread problem. My list was all messed-up after the channel lineup change. I had to add the channels back. Sometimes it would work; sometimes it wouldn't. After 10 tries, I got the list back to what I had before. But there are duplicates of every channel. Do you have duplicates on your iPad? My list has channel 3 and channel 1003. Then channel 5 and channel 1005.
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kurt99
New Contributor
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I have the identical problem. It started when the channel relocation update was installed in my Contour box on June 19, 2018. Cox tech support initially diagnosed the problem as a defective Contour box. A new box was installed and it didn't fix anything.
That's when I discovered that the Favorite Channel information is NOT stored in the box! Cox keeps track of this info in their central computer. Another Cox tech support rep admitted that it is a known software issue and an update will be automatically installed at some later date.
In the meantime I managed to get things working again by programming (selecting) BOTH the low and the high channels; channel 10 and 1010 for example. This also means that you now have twice as many channels on your list.
I have not been able to find an easy way to program the channels as they have a habit of randomly appearing and disappearing. Start out by selecting all channels and then clearing all channels. Program all your channels, low and high, at the same time. Repeat as necessary - it took me about 5 tries.
Hope this helps, Kurt
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