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namccuskers

New Contributor

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2 Messages

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contour tv box suddenly changes channels

I'll be watching a show, and if I pause it for ANY REASON... then return to watch the show. Suddenly it can change to the previous channel I watched or a warning goes off that the channel is not communicating. And screen goes blank, then a one moment please in the upper left corner and the channel comes back...

It is getting annoying.

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CrystalS

Former Moderator

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440 Messages

Hello Namccuskers,

I'm sorry that you are experiencing this with your Contour box. I'm here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator

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