Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
2 Messages
Closed
For a month now, we have experienced intermittent outages that have lasted anywhere between 3 to 36 hours. This typically occurs when a cold front with high winds is moving into the area. I have had techs out to the house three times over the last month and nothing lasts as a permanent fix. The last visit was 6 days ago and I held out hope that this resolved the issue. The tech who arrived that day advised that the issue lay with the neighborhood device that regulates temperature and that he would escalate the matter. The cable worked fine ... until this morning. We once again are experiencing a disruption to service. And not surprisingly, this is coinciding with a day where temps are falling and the winds are strong. This is beyond frustrating to lose cable for hours at a time when I pay $200 a month for cable alone. I chose cable over a dish because cable is supposed to be much less impacted by weather. Yet this seems to be far from the case now and has me contemplating a change.
Discussions
•
Updated
521
1
0
0
Connectivity
Discussions
1
Spectrum service beyond terrible
Discussions
3
Why so many outages?
Discussions
1
0
Spectrum is terrible
Discussions
6
Connection Issues After Isaias
Discussions
1
0
Bill
Discussions
1
0
NBA League Pass vs NBA TV
Discussions
1
0
Cox/Spectrum is deceptive!
Discussions
1
0
Connectivity
Discussions
1
Service disconnection
Discussions
1
0
DavidA2
Former Moderator
•
I am sorry to hear that you seem to be having trouble when the temperatures drop in your area. That isn't the experience we want you to have with us. Please feel free to email us at Cox.help@cox.com with your service address and a link to this forum thread. We would be happy to review the account with you.
David
Cox Support Forum Moderator
0
0