Jon_Merriman's profile

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Channel 36 (CNN) & Channel 47 (FNN) are unavailable

For three (3) days, since Wednesday, 7/1/20, channel's 36 & 47 have "scrambled" signals. The carrier is established but the transmission is unwatchable. When I go to either channel, there is a Cox message box which states "there is a trouble at our (Cox) end". The message has an alphanumeric trailer- XRE-03059

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Jon,
This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator