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AshleyQuick

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Certain channels keep going to SAP

This is happening on my mom's Contour remote. To fix, I have to go into Audio settings and switch it off of SAP. Is she inadvertently pressing a button on the remote? When this happens, there is no sound on the channel.

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Bruce

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I didn't see an SAP button on the Contour-2 remote, so I doubt she's accidentally navigating through Main Menu > Settings > Device Settings > Audio.

I could imagine her accidentally enabling it on the Contour-1 remote.  It's the Arrow button.

If SAP is enabled but the program does not carry a second audio track, there will be no audio.

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