Can I get Contour 1 boxes with ultimate cable package?

We got Contour 2 with ultimate tv and really dislike the functionality. While the old Contour 1 could forget to record once in a while or would not playback a dvr recording sometime, operationally it was superior. 

We liked the guide layout way more, single press last button, not having to press enter when entering channel number, live rewind on both channels when switching back and forth, better hdmi output quality ( that one is really sad to see - worse picture with newer boxes ) and an easier to use remote.

The store was unable to give us Contour 1, they got a hard stop on their system when they tried. Calling was frustrating - talking for thirty minutes and then a promise of a call back that never happens!

Is this really so impossible to accommodate customers? Hilariously enough, no. We just have to pay way more money ($ 100/ month more) and then we can have Contour 1 back but not with the gold duo plan.

What is wrong with this picture? Is Cox really going to tell me that they pay less for the channels if the customers use Contour 2?