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New Contributor II
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3 Messages
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This problem with the Tivo Bolt having full access to VOD continues from 2 yrs and 3 months ago.
I am having issues identical to those described in the posts (links below) for the last 10 days.
In addition to getting V205 when selecting a program from My Shows, when I select a program I should have access to, within VOD, it either says I need to upgrade my subscription or simply plays the 90 second preview instead of the actual program.
All the usual has been done including re-pairing the cards and eventually a technician replaced the cable cards to no avail.
I am flabbergasted that despite this issue being elevated to tier 2, and a ticket being generated, the knowledge base available to the technicians do not reveal that this is a known problem or what v205 means.
So I alerted the tier 2 manager about these posts, but she, not knowing what else to try, suggested that I use the forum to seek resolution.
It was a good idea, but it is also frustrating that this is what it takes.
Although it's a server problem, the posts don't actually specify what the fix was so I couldn't share it with the folks that I've been dealing with.
I sure hope someone moderating this forum, perhaps Becky who handled the post from 3 months ago, can intervene and restore my access to VOD.
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Andrew_Wees
+4 more
Contributor III
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might want to get tivo involved also
1
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Karen_R
Former Moderator
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The Tivo VOD issue has been escalated with an open ticket. Please email cox.help@cox.com so that we can provide the ticket number and details. Thanks
Karen
Cox Support Forums
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