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zebradoo49

Visitor

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2 Messages

Blackouts

Constant Blackouts. DAILY. I have had 3 visits to my house to correct the problem. Have had false service performed at least twice. YOUR equipment is the problem and you want to charge me to fix it. Cox is evolving into an inconvenience daily and the cost is ridiculous for this type of service.    

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HeatherS

Moderator

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203 Messages

This certainly isn't the experience we want you to have or the way we want you to feel. Please email us at cox.help@cox.com for account-specific support. We will need your full name, complete address, and details of how we can help, to get started.
-Heather

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mojo_the_clown

Visitor II

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1 Message

Same issue here, for years. Every time I reach out it becomes MY problem. MY gateway device needs replaced. Again? I doubt it. How about y’all send a tech out to MY address and inspect YOUR exterior equipment and not charge ME for it. 

Frustrated. 

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JulianN

Moderator

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427 Messages

Hello. I understand this can be upsetting, and we want to help. We can investigate this matter, and schedule a tech if needed. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

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