Visitor
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2 Messages
Blackouts
Constant Blackouts. DAILY. I have had 3 visits to my house to correct the problem. Have had false service performed at least twice. YOUR equipment is the problem and you want to charge me to fix it. Cox is evolving into an inconvenience daily and the cost is ridiculous for this type of service.
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HeatherS
Moderator
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144 Messages
This certainly isn't the experience we want you to have or the way we want you to feel. Please email us at cox.help@cox.com for account-specific support. We will need your full name, complete address, and details of how we can help, to get started.
-Heather
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mojo_the_clown
Visitor II
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1 Message
Same issue here, for years. Every time I reach out it becomes MY problem. MY gateway device needs replaced. Again? I doubt it. How about y’all send a tech out to MY address and inspect YOUR exterior equipment and not charge ME for it.
Frustrated.
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