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hammerva

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Anyone have audio issues after reboot?

Hello.  For some reason my cable box rebooted a couple hours ago.  Since then  I have some shaky audio issues.  Off and on I lose audio to the point I have to change channel to get it back.   Anyone had this before.  I think I might reboot the box again after what I am currently watching 

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JonathanJ

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@Hammerva

Are you having this issue on all channels and are you using an HDMI cable?


Jonathan J
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hammerva

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It seemed like the only channel was VICE which I was on when it rebooted.  I was on pause when the reboot happened and maybe that impacted it.  Seems fine this morning but as soon as you pause that channel the sound got messed up

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JonathanJ

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@Hammerva

Are you referring to Viceland, if so does it happen on 228 and 1228?

Jonathan J
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hammerva

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Seems to be both but at the time I was using 1229

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BenS1

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Hi @Hammerva

You may need to toggle the SAP feature or make sure that it is not turned on. Here are instructions on how to turn off the SAP www.cox.com/.../configuring-secondary-audio-programming-for-contour-2.html

Ben S.
Cox Support Forums Moderator

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