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New Contributor
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Analog TV filter
Back in 2012 I canceled my COX analog TV. Do Stop the service a COX technician placed a filter in line with my cable connection located in a curbside utility box. I have now purchased Contour Flex and the receiver is not able to get any TV channels. I am assuming that the above mentioned filter needs to be removed! How can I convey this info to COX with out them charging me $55 for a house call?? Is there anyway I can post pictures??
Karen_R
Former Moderator
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Thank you for contacting Cox Social Media team. We will have to schedule for the trap removal. I can check into any pricing and let you know. Please send an email to cox.help@cox.com include a link to this forum post, your full name, and address. We will reply back once wer receive the email. Thanks
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donzi2000
New Contributor
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Hi Karen
Thank you for a quick response! We have scheduled service for trap removal on 1.16.18. We did not know what the part was called so I now can use the right term when the tech arrives tomorrow!!
Regards Donzi
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JonathanJ
Former Moderator
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Sounds great please let us know if you have further issues once the technician leaves.
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donzi2000
New Contributor
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Tech came today and removed the Analog Trap. Contour Flex Starter receiver working like a charm!! Solid as a rock!! Also internet speed remained about the same, between 110 and 120 Mbps
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JonathanJ
Former Moderator
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Where available 24/7 if you need further assistance.
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