Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor III
•
21 Messages
Closed
Contour cloud dvr. All recordings from before mid November have disappeared. Dozens of recordings.
Discussions
•
Updated
247
1
0
0
Discount for no service after the storm
Discussions
1
0
Payment
Discussions
1
0
Discount for no service after the storm
Discussions
1
0
Payment
Discussions
1
0
WiderMouthOpen
+6 more
Esteemed Contributor III
•
Cox switched to a different Cloud TV system and migrated all recent recording over to hardware on Comcast's network. All recording made before August 11 were deleted. You should have gotten a email and/or a notice on your bill. See here. There have also been reports of issues of some recordings made after that date having some issues too. I think it's a known issue being worked on but feel free to contact Cox to confirm.
0
0