What are the lines displayed in red in the call history?

JonathanJ, the link you referenced produced this result:

Forbidden

You don't have permission to access /content/cox/residential/corporate/pages/support/accessing-call-history-using-voice-tools/ on this server.

Thanks Jonathan.

i have a page full of missed calls over the last 2 days, and only 2 are in red, so I see no evidence that this is the correct response.

That link works.  Someone at Cox should read and proof it though for the improperly worded English.  On a related matter, my "Voice Tools" still shows the times of calls were an hour earlier than the actual time of the call. 

Mine still do too. 

I sent emails to cox.help@cox.com about this three weeks ago.  I was asked to allow Cox personnel to change my password and sign in to my account as me.  I declined to give up security to be a test case, but I do expect Cox to fix this known issue. 

Yes....for certain calls the times are off by 1 to 2 hours. Red means calls were missed.  And someone or somehow certain important calls I've made are 'Selectively removed' from my history log. But I have proof I've made these calls.  And is that a call duration field I just screen printed........with zeros as the duration.......   this field is either in the file or it is not.  And the durations should have been retrieved,,,,,,,they cannot be made up.