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DRVEGAS

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Valued Contributor

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Voicemail email notifications not working

When I click on enable I get the error saying that I have disabled it.  Does anyone have any idea how to make it work?  Can anyone get the email notifications to work?

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WiderMouthOpen

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Sounds like you are having a few problems with your phone system. Have you called Cox and had their Telephone Test Desk have a look?

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DRVEGAS

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Yes I have but they have no idea how to fix this issue.

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WiderMouthOpen

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Did you just talk to Tier1 or did you actually have a ticket opened with Test Desk(TD)? It's been a while since I have worked at Cox so not sure if they have a TD still but it is worth a try.

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DRVEGAS

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They opened a ticket for this error but they still have no idea how to fix it.

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Becky

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Hi Everyone, we're investigating why voice mail email notification aren't working. I'm sorry this issue has caused so much frustration! I appreciate your patience as we work to restore this feature. -Becky, Cox Support Forums Moderator

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DRVEGAS

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We also can't see phone numbers for incoming calls.

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CurtB

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I don't think voice mail email notification works.  I tried to activate it and received the following:

"Voice Mail Notifications request cannot be completed.  Please try again."

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DRVEGAS

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 I am getting the same error here.

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