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RedSport00

New Contributor II

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6 Messages

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Phone - Voice Tools - for over 4 weeks - No History & No Settings

Phone - Voice Tools - for over 4 weeks - No History & Settings yields:  "We are currently experiencing technical difficulties to process your settings request. Please try again."   

COX - Please fix these breaks in service! Need to know who called and when.

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BrianM

Moderator

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887 Messages

It looks like we are already in the process of working on this for you. I see that you have an open ticket regarding this issue.

Brian
Cox Support Forum Moderator

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RedSport00

New Contributor II

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6 Messages

Yes, Issue not resolved to date - Ticket is still open.

Hope to see Phone History restored very soon.

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Bruce

+4 more

Honored Contributor III

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5.7K Messages

Hasn't Cox been updating you on their outage for the past 2 months?

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KevinM2

Former Moderator

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1.5K Messages

Hi RedSport00, are you experiencing issues on the Cox Voice Everywhere App also or is the website (Voice Tools) only affected? -Kevin

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BrianM

Moderator

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887 Messages

Please test again and let us know if you are still not seeing the call history.

Brian
Cox Support Forum Moderator

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RedSport00

New Contributor II

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6 Messages

Not using the "App".  Voice Tools" data continues to be unavailable (18 SEP) via Cox website. Issue began mid-June when Cox "upgraded?" Phone Tools software in my area. Several tickets have been opened and password changes made by Cox,- still Phone Tolls does not present current data.

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Sold_but_never_

New Contributor

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3 Messages

Fees and Charges of $13.95 on my phone service in addition to the taxes and the charge for the phone service.....are you serious Clark?

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Sold_but_never_

New Contributor

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3 Messages

also charged local sales tax and do not live in the city

Executive escalation team said i needed to fill out a sales tax exemption.  they need fix their billing and ta

system

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Sold_but_never_

New Contributor

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3 Messages

Spectrum pays all taxes and fees on customer's behalf.  too bad i moved...

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Karen_R

Former Moderator

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303 Messages

Hello Sold but never told,

Thank you for contacting Cox Social Media. We can take a look at your account so that we have the issue fully resolved. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

Karen
Cox Support Forum Moderator

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