Skip to main content
itz's profile

itz

New Contributor

 • 

5 Messages

Closed

our phone is NOT ringing.

It has an available/free tone, but does not accept any incoming calls. All incoming calls are immediately sent to voice mail and it does NOT ring at home. Why?

Discussions

 • 

Updated 

8.7K

2

0

0

I

itz

New Contributor

 • 

5 Messages

By the way, it is a landline, and we did disable any possible service that we could think of including *80 and *87. Still NOT ringing. We can dial out, but people cannot call us. Two different TECH people tried rebooting our entire system - several times - and it didn't fix the problem.

Any ideas???? Please?

0

0

B

Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

You hear a dial tone but no calls ring your phone?

I'd check your Phone settings in your Cox account.  You may have a feature enabled.

5

0

I
itz

New Contributor

 • 

5 Messages

Yes, there is a dial tone, we can dial out, but people cannot call us as it doesn't ring.

TWO cox tech specialists tried everything they could think of, including rebooting the entire system several times, but nothing changed. We still have a dial tone, but people cannot call us. Any ideas?

Like

Reply

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

What is the make/model of your modem?

Like

Reply

0

I
itz

New Contributor

 • 

5 Messages

I don't know...it says "Panoramic" on top...that's it...

Like

Reply

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

Okay.  I just wanted to ensure you only have 1 modem.  I have 2 so I'd need to select the correct modem.  However, this doesn't apply to you because you only have 1.

This could be a software or hardware issue.

Software:  When Cox resets your modem, Cox is only resetting the modem.  Resetting a modem would not clear any Phone feature (software) you have enabled in your Cox account.  Log into your account and check for any enabled feature.

Like

Reply

0

I
itz

New Contributor

 • 

5 Messages

Thank you, Bruce. Yes, I checked and deactivated everything that I could see. Also, deactivated lots of/all features with *... I even deactivated the voice mail online thinking that it could perhaps ring then, instead of going to the voice mail. Nope. Nothing fixed it.

A technician is supposed to come tomorrow evening, but I was hoping that somebody online would know what is happening...

Thank you.

Like

Reply

0

Related Content

Recent Discussions