If I made a payment for $133.52 & the bill was $118 I made a payment for $133.52 doesnt that cover the bill? An agent is stating otherwise

Hello, I’m very sorry you’ve not had the best experience with Cox. I can assure you that we’re always striving to do better. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

-Julian

@JulianN​ dude why do you need full name and address, if yall strive to do better it’s like steam recovery team of a hacked account , yall can’t do that bc yall don’t know what to do , not giving out my gov just for yall to make my stuff worst and up charge my account and charge me 75 bucks for a tech to waste my time and not fix the issue so nope I want you to learn Julian that this isn’t good service or better service this is below average service sad and pathetic “always room for improvement bud”

I'd be happy to elaborate. We request your name, and address to locate and confirm your account information. Our teams will remain available 24/7 if you'd like to continue. Thank you for your time. 
-Julian

@JulianN​ can you not elaborate more cuz I don’t care bruh , I’m switching providers regardless so I just asking for you to stop asking cuz this isn’t gonna fix my problem with your services thank you and good bye