Forum active?

I just spent an inordinate amount of my time chatting with some helpful Cox reps.  They were helpful in many areas but my last request concerned NOMORE ROBO and I was directed to settings and told I would be able to set this up myself.

Why send a customer to a location that will not allow the customer to perform the operation in question?

And why does My Services state I am paying for 21 services when I apparently can only access 4?