$30 upcharge on monthly bill

Hi, @juliacambra3

Welcome to the Cox Community Forums!

Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.

Because this post falls outside the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.

-Colleen