Your Cox.com Account

When I log into my new account, I receive the error message below. Is this anything I need to contact Customer Service about? I received an e-mail notice my modem had shipped and would arrive 9/1/2020, but when I check the Order Status things are less certain.

"It appears that the Cox.com account that you logged in with is associated with a Cox Account that is no longer active or activation has not yet completed."

"If you have recently moved or transferred your service, you will need to contact Customer Care in order to link your new account to the username and password you logged in with."

After verifying my e-mail address, I now get his message:

"We're sorry, but it appears that the Cox.com account you logged in with is associated with an account that is no longer active."

Any help would be appreciated. Thank you.