Skip to main content
Wicked_Estilo's profile

Wicked_Estilo

New Contributor

 • 

1 Message

Closed

why is it that i need a docsis 3.1

why is it that i need a modem that supports 1G speed plus for an upgrade to 500mps? i have a netgear cm600 docsis 3.0 witch supports up to 960mps and i was told i needed to upgrade to the to the docsis 3.1. it makes no sense to me can anyone help?

Discussions

 • 

Updated 

2K

2

0

0

D

dundee2002

New Contributor II

 • 

15 Messages

No reason to upgrade as long as the old modem works well now.

1

0

D
Dave9

Contributor III

 • 

251 Messages

They will require an upgrade to DOCSIS 3.1 for 500 Mbit plans and higher. There's no scam. Even though the manufacturer gives a huge speed number for that older modem, you never want to run a modem at more than 50% of its rated speed for various reasons. That's why they require the faster modem for a 500 Mbit plan. It's worth the upgrade anyway just to get the OFDM channel.

Like

Reply

S

SharonL

Former Moderator

 • 

144 Messages

Hello,

Thank you for reaching out to the Social Media Team. If you subscribe to Ultimate or Gigablast, then you need to upgrade to a DOCSIS 3.1 device to receive full download speeds. You can visit our site for Cox Certified Cable Modems at www.cox.com/.../cox-certified-cable-modems.html.

If you need further assistance, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.

Sharon
Cox Support Forum Moderator

0

0