New Contributor III
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19 Messages
What's the normal turn around time for Cox to contact you about a FCC complaint?
I received an email on 4/2 that the FCC has served my complaint to Cox. I have yet to receive a call. I see multiple threads here stating that people who filed complaints after me have received a call. Is it area specific? I'm just curious why they haven't called me and I might file another complaint if I don't receive a call soon.
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dchadd
New Contributor III
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25 Messages
I got contacted in two days, though, it was an email saying we called you twice, once yesterday and once today and left you a voicemail, which I didn't receive any calls or voicemails. This is the phone number to the escalation department: (844)233-3044.
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EricB
Contributor
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40 Messages
It is usually a few days, but I'm sure they are getting slammed right now with complaints, so it might take longer.
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Alef_Meem
New Contributor III
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17 Messages
In my case, I filed my FCC complaint Wednesday, April 1st, and then my state attorney general consumer complaint board (Arizona Attorney General) the very next day (April 2).
On April 3rd, I received a call from their executive office regarding the AZAG complaint. They acknowledged my (and pretty much everyone else’s) grievances regarding the issues caused by their network’s oversaturation. Lady was nice, we reached an agreement regarding compensation and she promised to keep me updated regarding the now-expedited node split for my neighborhood (said it wasn’t even planned for all of 2020 but because of COVID-19 and the network issues they are moving the schedule up).
She stated I was the first AZAG complaint but she had several other FCC complaints too. I also told her I filed my own FCC complaint so she could expect that soon and she said she’ll call me back to confirm receipt (apparently she legally has to, but it’ll just be a duplicate complaint for me).
So in summary: file with your state’s consumer complaint board as well (if applicable). You may receive a faster response!
I can also confirm that the phone number dchadd posted is their executive office phone number. It may not help calling it without them reaching out to you first, but of course, anything is worth a shot.
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