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New Contributor II
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What is with all the downtime lately?
What is the deal with the constant downtime we are seeing? Almost every day now, sometimes multiple times a day (I think the other day there were 3 planned downtime events). I only know they are planned because when I call into Cox, the automated message informs me of planned upgrades in my area currently going on.
The frustration with this is that it also occurs at times during the day when I am working remotely. I also receive no notification at all about planned downtime and there is a consistent lack of customer notifications on the part of Cox and not keeping them in the loop about downtime especially during daily working hours. I am often in the middle of something only to find out my internet shut off.
I have no problem with upgrades, I get it, but it is an absolute nuisance with the number of upgrades occurring right now, the frequency they are occurring at, the time frame they are occurring, and the lack of notifications to customers so that we (as customers) can plan our days around them.
DorisM
Moderator
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Hi. I am truly sorry to hear you are having issues with your service. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.
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rjb746
New Contributor
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I am having the same issue. 3 days now. Keeps dropping every few minutes. Very frustrating because I also work from home and the VPN security scan required by my employer takes 3-5 minutes to complete, every time it drops…..If this is some kind of maintenance then why not do it at night when less people are online? I pay a lot for Cox because of speed and consistency. If either of those is lacking it’s no longer worth the cost.
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1hawkskuman
New Contributor
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I work from home as well, internet goes down I don’t get paid. 3 days this week has been in and out.
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PCASTILL67
New Contributor
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I agree we should have a notification sent out prior to any scheduled maintenance work being done in our area. We should also get a credit on our accounts for our internet and cable outage. This will help offset the extra charges I will get from using the data on my phone for the last two days.
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kcbrent
New Contributor II
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Internet down again, and has been down for 2 ½ hours now. This stuff is starting to get really ridiculous, I am getting tired of the constant downtime anymore, and people have work to do.
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Mmodena
New Contributor
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Same for me! We constantly lose service. I even have extenders and most of the time we can only get service in one room when you have it. Consistently have to turn off WiFi on our devices and use our cellular plans. We have continuous recording cameras but doesn’t do any good without service!! So frustrating and ready to find a more reliable service. Been without service for hours now and expected repair time keeps getting pushed out. Should not have to pay for a service that only works half the time.
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