Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
Unable to play Fortnite on AWS West Coast Servers - Southern California
From San Diego, California
Approximately 10 days ago, My brother and I started experiencing extreme packet loss and constant ping/lag spikes in Fortnite that appears throughout the day but gets worse during peak hours (5pm - thoughout the night). My speeds are perfectly fine, I'm getting around 400mpbs download and 100mbps upload, yet when I'm in-game, I get major packet loss and ping spikes making the game unplayable. Note: My internet is fine, I can stream HD videos, surf the web, download and upload files at lightning speed.
Variables that I have ruled out:
- Router. I've tried multiple routers, made sure they were using the latest firmwares, tried QoS and still had an issue on both. I only use hardwired so it not wireless signal issue. We've tried using cat-5e and cat6 ethernet cables too and still no success.
- PC issues. I factory resetted both our PC's and reinstalled Windows/ drivers and made sure my drivers are up to date. I don't have any anti-viruses programs so that's ruled out. It is also not a Fortnite server issue as I play with multiple friends from California in the same lobby as me and they do not have any issues. But they have different ISP's. Both PC builds have a GTX 1060 6gb, i7-8700k, 16gb drr4 RAM. All video settings are on low. It is 100% not a performance issue.
After 10 days of troubleshooting and dealing with this demon, I have actually pinpointed the problem.
It is how COX interacts with the Fortnite West Coast AWS servers. I played 20 games on east coast servers. Paying very close attention to the in-game Net Debug stats, 20/20 games on east coast servers, were flawless bearing 0% packet loss and no lag spikes or fluctuations in ping. I played 20 games on west coast servers. Paying very close attention to the in-game Net Debug stats, only 4/20 games on west coast servers yielded no problems. The other 16, however, had major packet loss (stats showed mostly download packet loss and some upload packet loss) and unstable ping.
Please escalate this issue to someone who specializes in networking and can fix this serious problem. I am a streamer who streams this game as a source of income and there are no other ISP's in my area and moving somewhere else is not an option for me. So I am stuck with this unfortunate issue.
Evidence that it's not just my hardware:
Cox forum post about members having same issue:
Fortnite forum post about members having same issue:
Common Denominator: Our ISP is COX and are from Southern California.
Here are some trace routes while connected to a AWS west coast server with heavy packet loss (up to 40% download packet loss | up to 12% upload packet loss):
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
6 32 ms 31 ms 31 ms 52.46.167.212
7 39 ms 43 ms 32 ms 54.239.105.121
8 32 ms 32 ms 32 ms 176.32.125.191
9 * * * Request timed out.
10 70 ms 81 ms 69 ms 54.239.46.0
11 66 ms 66 ms 66 ms 54.240.229.189
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 85 ms 106 ms 89 ms 54.239.110.247
16 68 ms 67 ms 67 ms 52.93.26.62
17 83 ms 98 ms 79 ms 52.93.27.205
18 66 ms 65 ms 66 ms 52.93.25.11
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
6 31 ms 31 ms 33 ms 72.21.221.202
7 48 ms 51 ms 36 ms 176.32.125.150
8 32 ms 32 ms 31 ms 176.32.125.159
9 * * * Request timed out.
10 70 ms 77 ms 72 ms 54.239.43.206
11 65 ms 64 ms 64 ms 54.239.43.96
12 * * * Request timed out.
13 82 ms 92 ms 78 ms 54.239.111.166
14 63 ms 62 ms 62 ms 54.239.110.182
15 80 ms 87 ms 87 ms 54.239.110.187
16 72 ms 68 ms 70 ms 52.93.25.114
17 * * * Request timed out.
18 66 ms 65 ms 65 ms 52.93.24.127
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
6 32 ms 31 ms 37 ms 52.46.167.210
7 48 ms 43 ms 47 ms 54.239.105.99
8 32 ms 32 ms 31 ms 176.32.125.157
9 * * * Request timed out.
10 69 ms 80 ms 73 ms 54.239.46.4
11 66 ms 66 ms 67 ms 54.240.229.217
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 86 ms 78 ms 86 ms 54.239.110.227
16 66 ms 66 ms 66 ms 52.93.26.74
17 69 ms 81 ms 109 ms 52.93.27.221
18 66 ms 65 ms 66 ms 72.21.197.243
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks for your time.
Becky
+2 more
Moderator
•
2
0
eKayze
New Contributor
•
Ive been having the same issue as your and I am from San Diego also. The past week I gave Haste a try and it fixes these packet loss issues I am having.
You can give the program a trial and see if it works out for you. I know this is not a real fix but I love to game and I needed to find a solution since Cox won't fix these issues for a very long time.
1
0