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Contributor II
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270 Messages
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Well I have been a long time customer since 2018, I have had a steady monthly rate of around 190-209$, that is affordable, but now as of this morning, I checked my bill and it is 296$, and that is not affordable, and I have no idea why this happened, I do not understand why my bill jumped that much, it is insane and very wrong for my bill to be that high, because I have been dealinng with ongoing internet issues for months now, and it is a pain to try and deal with it, i send email after email showing the issues, i get phone call after phone call, tech after tech, for what? a huge bill increase, and not to mention in a pandemic, If my bill doesnt go back to what it was I will be forced to leave cox, cause this is a joke, a very bad one at that.
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bearone2
Contributor III
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you probably ran out a promotion, call cox/loyalty, they'll work it out.
i see the same thing every year when the promo runs out.
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BrianM
Moderator
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If you need assistance with your bill, please reach out to us at cox.help@cox.com We are not able to discuss account concerns here on the forums.
Brian
Cox Support Forum Moderator
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