Visitor

 • 

2 Messages

Tempe Outage

Our internet has been down for over 24 hours (starting before 11:30 Monday). The text updates have basically stopped. There were 3 different estimated times yesterday that service was supposed to be restored by. Obviously they were wrong. The last text we received was just ‘it’s taking longer than expected’ with no estimated repair times. That was over 12 hours ago. Radio silence since. 

 

I can’t get the Cox outage map to come up  and I don’t see anything in the news about an outage. Is there any way to find out what is going on or when it will be fixed?? 

Moderator

 • 

119 Messages

Hello. I’m truly sorry that you're now experiencing a second day without service. I completely understand how frustrating and disruptive an extended outage can be, especially when you depend on your connection for everyday needs. Please contact us at cox.help@cox.com so that we can assist you with this. 

 

Cox Forum Moderator

-Juan

Visitor

 • 

2 Messages

We have been Cox customers for Decades and expect better customer service than AI chatbots and overseas agents. 😡

Moderator

 • 

376 Messages

We value your business and appreciate all our customers. Cox has live agents available every day. We're available via chat, phone, email, and social media. Many of our agents are State side as well. Like myself, and our entire social media team members. 
-Julian

Recent Discussions