Technician disconnected wrong address

Cox technician came by while no one was home and disconnected my drop. Left a ticket saying the wiring inside the house was causing interference and I'd have to schedule a technician to come back. Called and explained my modem is wired directly to the drop via a new coax run external to the house. They insisted that the house wiring which was connected to NOTHING was the problem and they'd have to charge me to replace it. Tried to cancel for three days before I finally had to record the call in order to get them to cancel. Oh and when their technician called my cell, the number came up as an escort service.