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jwyeckel

New Contributor

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2 Messages

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STOP ROLLING BLACK OUTS!!!!!!

KIDS LOSING SCHOOL WORK, PPL LOSING WORK WORK, WE PAY 4 SERVICE & YOU DONT DELIVER. SHOULD REIMBURSE PPL. EXPECT CLASS ACTION LAWSUITS, EXPECT PROTESTORS TO MOVE TO UR DOORSTEPS. 4 DAYS NOW IN SUMMERLIN INTERNET KEEPS GOING ON & OFF

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Setup-485

New Contributor

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8 Messages

I know bro. I'm pissed off too. I wish they would automatically reimburse us instead of having to call every time. it's really frustrating.

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EricaW

Former Moderator

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136 Messages

Hi Setup-485,

Your feedback is valuable as we work to improve such processes. For now, please feel free to reach out by emailing cox.help@cox.com or other communication as often as you must.


Erica
Cox Support Forums Moderator

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MariaL

+1 more

Moderator

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779 Messages

Hi jwyeckel,

I was able to find your account based on your Forums user ID and identified that there were outages affecting your area the past couple of days. I am showing that a network upgrade is being performed in your area to improve network reliability and increase bandwidth. Service may be intermittent until the work is complete. We apologize for any inconvenience and appreciate your patience as we make improvements with our network.

Maria
Cox Support Forum Moderator

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Colaves1

New Contributor

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10 Messages

I think that is a made up excuse. 

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