vinny_s's profile

vinny_s

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speed

I AM PAYING FOR 100MBPS AND JUST DID SPEED TEST ON OOKLA AND DOWNLOAD SPEED WAS 2.5 WHAT'S UP WUTH THAT ONE NO SPLITTERS INVOLVED ANDTRIED OTHER PROVIDERS

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jamemot

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Same here. I’m not even reaching 1mbps on download speed. I just bought my SB 8200 this month coz I was thinking Im having too much pings and jitters. My connection has improve for a while until it just went down especially after the outage that happened the other day. What’s going on with COX. Makes me want to change ISP. 

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MichaelJ

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Jamemot,

Feel free to reach out to our Social Media Team if you need help with internet issues. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. You may also contact our Tech Support online at www.cox.com/.../contactus.html

Thank you,

Mike J.
Cox Support Forums Moderator

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RPVgrumpy

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I’ve been having same problem since August of 2020. No one at Cox can resolve it. It could be SB8200 modem or Orbi RBR20 router. It’s complicated. Maybe a bad cable. 

Tech verified cable setup is providing a good signal so Cox thinks it’s a router issue  

JAMEMOT:  what router are you using?  

BTW; I’ve been doing a modem reset every day. Quickest way to do that is to sign in to Cox  takes about 5-10 minutes  

 

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RPVgrumpy

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PS: drop in speed froy100mbps to 5 mbps started back in august (?) happeniyonce a week. Now it’s every other day. 

I would switch ISP if that was an option too! Although we may find out other providers have similar issues. 😂 

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BenS1

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@RPVgrumpy

Sounds like we need to do some more investigation into these issues. Please email us at cox.help@cox.com with your full name and address.

Ben S.
Cox Support Forums Moderator

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otterbay

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Same thing here.  92672.  Tried rebooting router/modem.  No change.  The speed to Cox’s O.C. server is so pathetic, Ookla is taking me to a server in Canada as being faster.  Paying for 100 m down.  Haven’t got beyond 15mbps tonight.  What’s up Cox?  You know it’s your fault - why no trouble pages on your home page?

Can we get refunds?

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JonathanJ

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@Otterbay

Are your speeds based on being hardwired to the modem. router, or wireless?


Jonathan J
Cox Moderator

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