Spectrum is Awful?

After Spectrum took over I tried to order the WiFi extender pods but I couldn’t order them on the website or app. I called and they said it’s because I had to switch from a Cox account to Spectrum account so I approved and they submitted the order. They sent me a new modem and the pods however I can’t connect the modem, even after calling and the app doesn’t work at all. The customer service rep I spoke to said they will have to send a tech out to get the new modem working and it will be $75 or $10 a month forever, when the other person on the phone said set up for the new modem would be free. I have been paying for 2 gig+ from Cox for almost 3 years and now I can’t even have basic WiFi without tacking on more money to my bill or paying $75 for a tech to come to my house again. I will be leaving as soon as possible, customer service sucks, the app sucks, the WiFi turns off randomly, and they try to get every dime possible just to get WiFi working.