Visitor

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1 Message

Regular Internet Outtage

My cox internet and cable goes out multiple times a week, sometimes multiple times a day. Does anyone else in OKC have this issue? 

 

New Contributor

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4 Messages

Midtown Tulsa here almost everyday from around 2pm-7pm last two weeks … even between those hours I get random disconnects. Ping appears to be “fine” for a few hours at a time but the random disconnects are around the clock. I had my line checked for noise and the SNR can come up fine most of the time and it’s fine from the box to the pole but the nodes outside seem to show tons of upstream pose/resistance when it gets to the heat of the day. Also the website shows outages and I get a text alert almost everyday (just got one just now) from Cox saying “Unplanned Outage” again, again. 

I’m about ready to switch to AT&T after years of this nonsense. Tired of being blamed as the customer only for them to come out and tell me my line is fine. 

(edited)

Moderator

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2.4K Messages

Hello. Perhaps I can help. Please feel free email at cox.help@cox.com with any account and/or service related concerns. 
-Allan