Can someone please help i get hit wit the RCS Partial Service and then the Sync Timing failure once or twice a miniute. Its making my Internet really intermittent.
I have a Arris SBG7400AC2
I have 24 Downstream Channels but it looks like its only using 16. Should I be worried?
Is it a Modem problem, or something on the ISP end?
| 5/15/2019 10:20 |
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5 |
RCS Partial Service;CM- |
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84000500 |
3 |
| SYNC Timing Synchronization failure - Loss of Sync;CM |
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5 |
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84000500 |
3 |
| SYNC Timing Synchronization failure - Loss of Sync;CM |
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84000700 |
5 |
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84000500 |
3 |
| SYNC Timing Synchronization failure - Loss of Sync;CM |
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DCID |
Freq |
Power |
SNR |
Modulation |
octets |
Correcteds |
Uncorrectables |
| Downstream 1 |
22 |
909mhz |
0.40 dbmv |
37.36 db |
256qam |
12184258 |
14113 |
121820 |
| Downstream 2 |
1 |
783 |
2.90 |
40.37 |
256 |
10039275 |
15 |
0 |
| Downstream 3 |
|
789 |
2.70 |
38.61 |
256 |
9563906 |
12 |
0 |
| Downstream 4 |
|
795 |
3.00 |
38.98 |
256 |
9933287 |
0 |
0 |
| Downstream 5 |
|
801 |
3.30 |
38.98 |
256 |
10009372 |
5 |
0 |
| Downstream 6 |
|
807 |
3.60 |
39.98 |
256 |
10388972 |
7 |
0 |
| Downstream 7 |
|
813 |
3.80 |
38.61 |
256 |
10403044 |
33 |
0 |
| Downstream 8 |
|
819 |
3.20 |
38.61 |
256 |
10409461 |
26 |
0 |
| Downstream 9 |
|
825 |
1.00 |
37.36 |
256 |
10338283 |
9 |
0 |
| Downstream 10 |
|
879 |
.80 |
37.64 |
256 |
10678497 |
0 |
0 |
| Downstream 11 |
|
885 |
.40 |
37.64 |
256 |
10492792 |
9 |
0 |
| Downstream 12 |
|
891 |
.60 |
37.64 |
256 |
10343465 |
14 |
0 |
| Downstream 13 |
|
897 |
.60 |
37.64 |
256 |
10606016 |
17 |
0 |
| Downstream 14 |
|
903 |
.70 |
37.64 |
256 |
10304383 |
5886 |
71627 |
| Downstream 15 |
|
915 |
.30 |
37.64 |
256 |
10425493 |
14604 |
194266 |
| Downstream 16 |
|
921 |
-.40 |
37.64 |
256 |
10545731 |
13359 |
214549 |
| Downstream 17 |
|
357 |
|
|
|
|
|
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| Downstream 18 |
|
363 |
|
|
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| Downstream 19 |
|
369 |
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| Downstream 20 |
|
375 |
|
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| Downstream 21 |
|
381 |
|
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| Downstream 22 |
|
387 |
|
|
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|
|
|
| Downstream 23 |
|
393 |
|
|
|
|
|
|
| Downstream 24 |
|
399 |
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MariaL
+1 more
Moderator
•
We’d be happy to investigate this issue and address your concerns. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, and complete address.
Maria L.
Cox Support Forum Moderator
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