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Pzyliak
This is the 2nd day without internet and TV. Multiple calls to cox end in "outage in your area" and hang ups. Signed up for updates and the last one was at 1:30 am saying outage in your area. I have never encountered such poor customer service in over 30 years of having cox.
StephanieS
Moderator
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pzyliak Hi, this Forum is for customers helping each other with technical issues. I'd be more than happy to help you via email. Please send an email to cox.help@cox.com and include your full name and address. Thanks!
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WiderMouthOpen
+6 more
Esteemed Contributor III
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You sure. Haven't they always at least been somewhat bad. The main difference now is they sold most of their systems and outsource them and now the whole company is being bought by different ISP. So yeah they're bad now but you always kind of were. I think it all went downhill around DOCSIS 3.1 and the new panoramic gateways, but I think the main change is when they picked up the X1 platform.
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