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Dragonpyre

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New Contributor II

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23 Messages

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Potential Issue Here that isn't seen by Cox Online Support.

I get my advertised speeds, but I've been having a lot of ping spikes. I've had consistent issues for about three years now. I've gone through a lot of attempts at troubleshooting (by replacing the ethernet cable, and coax from the modem to the wall). Also includes things like making it so I'm the only one on the network and having everyone on the network to check the differences. As of late the issue has somewhat quieted down a bit, but it still exists and the current consistency of this issue can easily change(has already plenty of times before). The Ping spikes randomly through out the day until around 10pm PST. It doesn't matter what I'm playing or doing. I've recently gotten the modem replace only for the issue to still exist. I'm wired into my modem. It is the Cox Panoramic WIFI modem. I spend a lot of time running ping plotter and watching my ping in online games that I play(This ends up giving me mad anxiety when especially when playing PVP games as even a moment of lag can lose you the game/match).

Before the 10pm PST specific one, I'd have a lot more packet loss though the timing was slightly different. I wouldn't have any issues until 3-6pm would be the beginning and it would go on until about 9:30-10pm.

The problem is inconsistent and there is nothing ever wrong on Hop 1. I'm thinking of calling out a tech, but I want to see what feed back you guys can give me on this forum. Is there anything you guys would like to see for information. I gotchu with the screenshots if you need them for analyzation.
This is currently what it looks like right now, North Las Vegas, NV:

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Allan

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@Abaker1992, We can certainly assist with setting up a tech to come out and take a look. Please send us an email with this information to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

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Dragonpyre

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New Contributor II

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23 Messages

Thought I had a set time, but now it's just screwing up when I think it's safe. So now it's just screwing up whenever it feels like it. That's alright though Tech coming through on tuesday. Whenever you have to sit there for long sessions (things longer than just 30min+) 10 minutes is not enough, but that's all I can get it to show.

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Dragonpyre

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New Contributor II

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23 Messages

The Tech came out today at 1pm on the dot. He checked around and said he saw nothing wrong, but of course the problem wasn't occurring at the time. He was here for an hour and checked the box outside, checked inside and saw nothing, but the issue is still there and now with the random outages (One this morning and One literally an hour after he left) what is actually going on? Still getting spikes from hop 2 and so on even after the modem has been moved to a different room. This is without running anything and it's steadily spiking.

Edit: Right after making this post and another signal response post, a 3rd outage occured.


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Dragonpyre

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New Contributor II

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23 Messages

Downstream
 Channel Bonding Value
Index
13
1
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159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
855 MHz
783 MHz
789 MHz
795 MHz
801 MHz
807 MHz
813 MHz
819 MHz
825 MHz
831 MHz
837 MHz
843 MHz
849 MHz
861 MHz
867 MHz
873 MHz
879 MHz
885 MHz
891 MHz
897 MHz
903 MHz
909 MHz
915 MHz
921 MHz
927 MHz
933 MHz
939 MHz
945 MHz
951 MHz
957 MHz
963 MHz
969 MHz
300000000
SNR
40.5 dB
41.5 dB
41.3 dB
41.2 dB
41.2 dB
41.1 dB
41.1 dB
41.2 dB
40.9 dB
41.0 dB
40.9 dB
40.8 dB
40.6 dB
40.4 dB
40.3 dB
40.1 dB
40.3 dB
40.4 dB
40.5 dB
40.3 dB
40.2 dB
40.0 dB
40.1 dB
39.9 dB
39.9 dB
39.7 dB
39.7 dB
39.5 dB
39.4 dB
39.0 dB
38.7 dB
38.5 dB
NA
Power Level
0.7 dBmV
0.8 dBmV
0.8 dBmV
0.8 dBmV
0.9 dBmV
0.9 dBmV
1.0 dBmV
1.1 dBmV
1.0 dBmV
1.1 dBmV
1.0 dBmV
0.9 dBmV
0.9 dBmV
0.5 dBmV
0.5 dBmV
0.5 dBmV
0.6 dBmV
0.8 dBmV
0.9 dBmV
1.0 dBmV
0.8 dBmV
0.8 dBmV
0.9 dBmV
0.8 dBmV
0.8 dBmV
0.8 dBmV
0.7 dBmV
0.7 dBmV
0.6 dBmV
0.2 dBmV
0.1 dBmV
0.2 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
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256 QAM
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256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
Upstream
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Index
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Lock Status
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Frequency
36 MHz
30 MHz
24 MHz
17 MHz
12 MHz
Symbol Rate
5120
5120
5120
5120
2560
Power Level
35.0 dBmV
35.3 dBmV
35.3 dBmV
34.8 dBmV
31.0 dBmV
Modulation
QAM
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
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Unerrored Codewords
465703694
337529780
337536973
337543658
337551823
337559523
337566431
337573705
337580814
337586836
337595869
337602782
337609704
337616886
337623814
337631511
337639558
337644932
337652822
337660303
337667227
337674608
337682455
337689849
337695502
337702248
337709220
337715713
337722292
337728127
337731687
337736048
465703694
Correctable Codewords
98045000
0
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98045000
Uncorrectable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
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Allan

Moderator

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2.4K Messages

@Mr. A, Outages can certainly cause intermittent issues with the service. Please let us know if the issue continues after the outage has been cleared. We may need to take a closer look for you if it does. -Allan, Cox Support Forums Moderator.

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Dragonpyre

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New Contributor II

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23 Messages

Problem continues to persist. Do I need another technician to look at my stuff? Can't do things that require a stable connection at this point that require more than 10 minutes. Let me know if you want my signals again. This isn't a weather issue and uncorrectables are cropping up again. Similar to the first time I posted signals.

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Oli619

New Contributor

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1 Message

Honestly man I am literally going through the exact same thing on a larger scale. I have emailed cox, i have been through 2 tech visits, already filed fcc complaint, its been about 5 weeks dealing with this. I have way more packet loss then you do and my latency is in the thousands but all the techs said everything was fine no issues! i submitted multiple ping plotter images. After the FCC complaint i recieved a call saying that my node was congested and that my area needed a node split. and that it probably wont happen till q4 this year. However i asked the tech before i recieved the call and he looked and said the node was already upgraded a few months ago. so obviously big offices had no idea what they were talking about. Anyways im off my rant. Good luck man and get ready for a looooooooooooong battle. 

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Allan

Moderator

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2.4K Messages

@Mr. A, I recommend sending us an email to cox.help@cox.com so we can take a closer look. Thanks. -Allan, Cox Support Forums Moderator.

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