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mommazx3

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1 Message

Port forwarding troubles

I'm currently attempting to port forward my router, however whenever I hit the button in the Cox app it keeps telling me to contact support in order to manage my account. It redirected me here. 

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ChrisJ2

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584 Messages

Hi, there. I'm sorry for the difficulty with enabling port forwarding on your Panoramic modem and I'd like to help. The port forwarding feature is still available in the app. Are you using specifically the Panoramic Wifi app? If so, please provide the exact steps before you reach this error and thank you, in advance. -Chris

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cindycraig0330

1 Message

Hi I set a port forward about a week ago and it worked fine but it's blocked now and everytime I go to see my port forwards the page just stays blank. It's been that way awhile now!

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LatoyaJ

Moderator

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232 Messages

Hi, we understand your Port Forward feature is showing blank in the App. Please try to reset the Gateway, or even try a hard Factory Reset, then try the feature again. 
-LJ

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