Port forward on cox Gateway router.

Thanks for your feedback. I am rapidly reaching the same conclusion, that buying my own router is the only solution.

 I hope you see the rich irony of a company selling a service that (as far as forwarding) doesn't Work, then expects the customer to replace what they themselves are already paying for just to make it work.  What the heck ISP (outside of china/Iran / North Korea / Russia blocks port forwarding?

I hope someone at Cox reads this post and gives me the official company line.

First, they aren't blocking port forwarding, they just don't help you make it work. Some people have no problems port forwarding. Also, most people don't need port forwarding. First because most people don't have special requirements for NAT, and those that do use UPnP which works by default. Also, like I said before, since running a server is against terms of service(ToS) there really isn't a incentive to fix port forwarding since many people use it to run servers. They don't so much care about someone gaming, since that doesn't use up a lot of upload bandwidth, but cameras, web servers(8080) and other things do. 

Also, many ISP in the US don't work with port forwarding because they use CGNAT. Most cellular providers and some fiber providers and Starlink all use it. There are ways around it, but they are technically complex. 

Speaking of which, have you considered using a VPN? Openly exposing your cameras to the internet is not safe specially with all the hacks and exploits going on. See here. 

So yea, if you are technical enough to need port forwarding, you should be using your own router anyway, SPECAILLY with fiber. Consider this a blessing in disguises to get off their junk hardware.

Hi, there. The answers provided are essentially correct. We are not blocking all ports, though we are blocking some at the cable modem level: https://www.cox.com/residential/support/internet-ports-blocked-or-restricted-by-cox.html . If these are not the ports you are using, they should be open. 

hi Chris

Thanks for confirming that inbound traffic is not blocked.   So it begs the question, who will help me if it doesn't work on a cox router?  (the call center doesn't even know what port forwarding is, let alone fix it up).

can you please provide a direct contact+email of someone who could troubleshoot please? 

i need to set up additional services that must work from the internet and this is now day 7 of it not working.  i have a home fiber link for this reason.

thanks!

aroutley, we do have Cox Complete Care for $10 per month who will be glad to help you with port forwarding. Check out https://www.cox.com/residential/completecare.html?campcode=cta-learnmore-srch-promo-res-cox-complete-care-nc. Thanks, Lisa, Cox Support Forums Moderator