POP and SMTP problems

Hey Kayvee,

Do you have your email account set up on other email clients, like on a smartphone or tablet, that are experiencing the same problem?  Do you have the "Remember Password" or "Save this Password" checked in the log in popup screen?

Kayvee, I, too have been suffering with this problem ever since we  All were "forced" into loading Win 10 on our PCs. The only way I can read my email in Outlook, is to search my Outlook inbox, then click on the "search All Mail" option, then add 1 letter to the search box; which will load any email that contains THAT letter, I did this today, (First minute on line.) and received every email  sent to me since the last time I logged on (2-3 months ago.); Today wasn't as bad as the fri4rst time I tried that trick, the first time I received over 7000 unread emails, dating back to 2014., And some even earlier. I went to"Account settings, and made the change to POP, but the only line that offered POP, shows  my Name, but not my email address my Email only showed only on , the 3 SMTP options.

Mary F will changing my settings from POP to STMP cause any problems? [ what about the [cox east] indicators I see occasionally? they seem to have gone away in the past few ears] 

MaryF. I've made the change to an IMAP/SMTP account which included my Cox email address; checked the password, and everything else, all checked out correctly, and I received confirmation that the change was successful; I sent a test message 

That is now apparently hovering in the cloud,, because it most definitely did not get to my Outlook2010 in box. What do we do now?

Hello Deckape,

Your server settings should matching the following:

-incoming server: imap.cox.net:993:1

-outgoing server: smtp.cox.net:465:1

-The username should be your email address without the "@cox.net"

-All of the check boxes at the bottom of the account settings screen should be checked.

Please let us know if you are able to send an email message to yourself.

Yes, see my post entitled “Cannot send email from outlook” - have the same problem with IMAP/SMTP

@Vtwin

Are you using more than one device to access your emails? Also, are you able to access your emails through webmail at cox.net?

Thanks,

Allan - Cox support Forums Moderator.

I have had nothing but problems with email since Cox began "upgrading" their email service. Calls to tech support end up with no solution since Cox simply blames Microsoft Outlook for all their problems. I try Thunderbird and Windows Mail have the same problems: IMAP or POP3 and SMTP errors with both incoming and outgoing mail: Cox incoming & ougoing servers will not respond to any mail client other that Cox Webmail. I have tried and re-tried the settings on my PC and my wife's PC an untold number of times, both with and without Cox tech assistance up to Tier 2.Nothing works and they just tell me to use Webmail.

I pay $250 a month for Cox Ultimate plus phone & TV and have been a customer for 22 years and I am not happy being told what email client I must settle for, since I've ued Outlook for over 20 years on Cox with no problems until this year. Since Cox has a monopoly on high speed service in my area, I'm stuck but once I leave this area, I will leave Cox and never look back again, nor will I recommend it to anyone who has alternatives.

@gunnergoz

We can certainly look into this ongoing email issue for you. Please send us an email with your full address to cox.help@cox.com

Thanks,

Allan - Cox Support Forums Moderator

I've also been having issues since Cox's move or "upgrade". All of my previous mail in my "SENT" box disappeared. I had several important chains in there that I can no longer retrieve. Also, sporadically, mail in my "INBOX" spontaneously disappears. Incredibly frustrating. I have been on the phone and chatted online with Cox to resolve this. I have several tickets open and it has been escalated a number of times. No satisfactory resolution. No explanation. They can not retrieve the lost emails (so I am out of luck with those) and the system has been buggy since October 2017 when I first noticed this.

Currently, my email's INBOX goes completely blank once in a while until Cox refreshes it and I have to wait while the current emails in the INBOX get reloaded. Just frustrating when I need to respond to one of them. I use this email account for my newly started business and it has become unreliable. I'll just switch to another provider since Cox can not tell me why this happened nor fix it. I just have to eat the cost of another set of business cards with a new email address on them.

Incredibly frustrating!

I'm having the same problem. I've been using this connection method forever, haven't changed any settings, and now keep having to hit enter to accept my password that is already remembered.  Quite a pain.  In addition, with the new system I've been told(after several hours of tech support), that you can't transfer an email from one account to another unless you delete the entire original account.  You can delete the email ID from the previous account, but you won't be able to select on the new account as it will say ID already exists.  Another example of newer is not always better.

My husband and I are having the same annoying issues with getting our Cox-served email. We've used Cox.net for at least 10 years now, on various different devices and versions of Windows and Outlook.  This issue has arisen with us in the past 6 months, and as I see others experiencing the same issue, we can rule out the devices and/or Outlook.  We get that annoying window every few minutes, asking us to confirm the email address and password.  They haven't changed.  When you click OK, there is a slight delay, and then the emails do start arriving (should be grateful for that).  

THIS is why I have a separate Google account.  FIX this please.

Dr. S.

POP3 Authentication Errors.
Having same issue with periodically ongoing server authentication errors.  Cox's email Servers are not passing credentials about 50% of the time.  Problem is on all devices and platforms.

Yes, my server settings are correct.

I, too, am having this problem and it is driving me nuts!