Pensacola cox internet outage for over two weeks

I lose internet 3 to more than 5 times daily, it ranges from 20 minutes to the one this morning of 3 hours.  I chatted with the customer service online app on sunday and he verified an outage and continuing work and had no idea of when it would be fixed.  When I lose the net I lose landline, internet for the computer and television, and it just keeps happening every day back and forth all day and night. Why cant Cox tell you what they are working on that causes this much of an outage and when it should be back up consistently.

Before the last couple of weeks I had very few outages and they would last less than 15 minutes.  might be time to look into Att again.