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New Contributor
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Payment cycle and billing issue
my billing cycle is from 16 sept to 15 oct but my bill due date for whole month is on 07 oct itself.. is that correct ? i should pay for whole month when i use it for whole month not just for 30 days use. Also this is new connection so musti be qualify for 1 month free. isn't it ?
StephanieS
Moderator
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dchaurasia We can certainly take a look at your bill for you. Please send an email to cox.help@cox.com and include your full name, address and a link to this Forums post. Thanks!
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Darkatt
+2 more
Honored Contributor
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You are actually PRE-Billed for the month. SO, if your billing date starts on the 16th of Sept, 3 weeks after that is when the bill for the Sept-Oct bill becomes late.
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