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Julissa

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Packet Loss

 I haven't been able to play any online games for the past week and its more noticeable during the night. Can I please get some help?

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Julissa

New Contributor

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I was looking at other post and saw that you guys always ask for a tracert. I googled how to do this and this is what i got hopefully it helps.

https://gyazo.com/e71b4f8245d08116ac2f297c9428343f

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LisaH

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1.1K Messages

Hi Julissa. I apologize that I am unable to open the attachment. To get help, please contact us via email at cox.help@cox.com and you can send the attachment that way. Also, please also provide the complete address and name on the account. Thanks, Lisa, Cox Support Forums Moderator

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