Packet loss over the past ~month

It is unfortunately sparatic. I'm losing packets now, and I was losing them this morning when I posted this, but during some of the intervening time I was not.

"For the most accurate traceroute results, we suggest performing one on a hard-wired connection"

If you mean as opposed to wifi, I'm doing my tests on a wired connection. I can even show the packet losses directly off of the router, but that's harder to catch as it only sends 4 packets at a time, and with "only" ~5% loss, most times a set of 4 will not show a loss.

"directly to the server you're experiencing issues with."

You mean what server outside of my network on the internet? It matters not. Packets drop to any destination (when going over my Cox connection, but not over my other ISP.)

I hooked up a laptop directly to the modem (rebooting the modem of course), and ran the test just now:

Ping statistics for 172.217.11.174:
    Packets: Sent = 34, Received = 32, Lost = 2 (5% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 24ms, Average = 20ms

This was a much shorter test, but yeah, still packet loss.

It is rather intermittent. Actually, right now things are more stable than most of the time; running 1-2% loss instead of ~5%. Worst times *seem* to be early morning and evening, but I haven't yet run an objective statistical analysis over multiple days to confirm that suspicion.

Here's another test from the laptop hooked up directly to the modem and allowed to run a little longer. Just for giggles I also used a different Google server for the target.

Ping statistics for 8.8.8.8:
    Packets: Sent = 130, Received = 122, Lost = 8 (6% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 28ms, Average = 21ms

Logs for the modem also do not look good. I tried to post them here but the posting was "flagged for abuse".

In short lots of SYNC Timing Synchronization failure and Dynamic Range Window violation errors.

They found the same problem (packet loss) from the street. So... definitely not my equipment or wiring. However, as the problem is larger than my single property, they had to open a ticket with another department to troubleshoot further. So.... we'll see how that goes.

I have not heard back from anyone, but it is dramatically improved*. I was told I would get a door tag once work had been performed, but that has not happened.

*running well under 1% packet loss instead of 5%, but not actually 0% as I would expect, but probably acceptable.

I have had service call after service call and yet the issues still remains. I'm completely without internet right now and was just told by customer service "everything looks fine".