New Contributor III
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11 Messages
Packet Loss in the Evening (7PM-2AM)
I have been experiencing intermittent packet loss (particularly at night) over the last few months with associated event log errors on my cable modem (MB8600). Screenshots are attached.
PingPlotter capture over Ethernet:
Update 2020-09-03 — Packet loss starts at ~19:00 EDT, or start of "internet rush hour", 19:00PM - 23:00PM.
Dave9
Contributor III
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251 Messages
5 years ago
Downstream is amazing. Best I've ever seen. Zero corrected codewords on the QAM256 channels after 8 days and zero uncorrected on the OFDM PLC channel. You don't care about corrected on the OFDM PLC. Basically your downstream connection is perfect.
Upstream power levels are good but you have T3 timeouts in the log meaning there is noise on the upstream frequencies. Most likely you will need a tech to troubleshoot a problem further up the line. I don't see how it could be a problem in your connections or equipment with such perfect downstream stats.
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JonathanJ
Former Moderator
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1.9K Messages
5 years ago
We like to take a closer look at the signal levels please email your full name and address to cox.help@cox.com. Also, include a link to this thread.
Jonathan J
Cox Moderator
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