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clark1718

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1 Message

Outages

I moved into my new apartment less than 2 months ago, and in those 2 months, the internet has had outages 4 times. These outages last 3-5 hours. As someone who works from home and attends school online it is unacceptable to pay over $100 a month for service that is so unreliable. Having a monopoly in an area pretty much makes it so that they dont actually have to work hard to provide good service to its customers. I'm sure many in the Norfolk area understand.

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ChrisJ2

Moderator

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564 Messages

Hi, there. I'm really sorry for the ongoing outages and I want to help. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com.

-Chris

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defbmw

Visitor

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1 Message

Why are we constantly having outages and lag periods in my area of (address removed by moderator)? Not just me my neighbors as well. Just had another one now. I seriously need to look at ATT. 

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GregP1

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Moderator

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397 Messages

Hi Clark1718,

 

I know outages are frustrating. I will be glad to investigate the issue that is affecting tor area. Please email me at cox.help@cox.com, so I can look into this with you. 

 

-Greg

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jackmoan

Visitor

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2 Messages

Been without Internet all day, unaware of a system upgrade and we had 7 trucks in my development today and we still do not have service 

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BrianM

Moderator

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886 Messages

Hi Jackmoan, it looks like there was an unplanned outage in your area that cleared already.  If you restart all of your equipment and there is no change, we will likely need to have a technician out to investigate further.  Feel free to email us at cox.help@cox.com, and we can help set up an appointment.

 


-Brian

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jackmoan

Visitor

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2 Messages

Brian -

Thanks for the timely response, I did speak to Customer Service this morning who stated there wasn’t an outage, the Technicians on my street contradicted the Customer Service Team. When I did return home we are still without service, that prompted a call to Andre who also said no outage  had taken place. 

After 15 years of Service with Cox Communications i cancelled my service and will be moving my account to FIOS. 

I do however appreciate your honesty as well as the Field Technicians. 

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