Outage

Good day, marla5811.

I'm sorry to hear you're facing an impact to the service this morning. I know it's important to know when solutions are in place, especially if you or family work or learn remote. When Cox is aware of a network issue impacting the network, alerts are added and updated on the Cox App (if you have access and are able to connect using mobile data), you may check the features of the Cox App here.

Our forum community is helpful in providing helpful troubleshooting. If there are any issues remaining when a network issue is cleared and troubleshooting fails, you may contact us via email at Cox.Help@cox.com and please include your name, complete address, and some insight of your experience, we can assist and investigate on your behalf.